C-GO3 4K Camera upgrade program!

Discussion in 'Camera's (C-GO2/C-GO3/C-GO4)' started by midego, Apr 17, 2015.

  1. mrburns

    mrburns Moderator Staff Member

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    As I understand it, its swapping your old unit + steady grip for a new CGO3 and steady grip. for a price

    I will ask for clarification.
     
  2. Liam Strain

    Liam Strain Member

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    Frankly, I wouldn't mind just buying the new camera (to have both). But I don't see it for sale separately anywhere.
     
  3. Jacinto_Ryan

    Jacinto_Ryan Member

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    Liam Strain I believe you will be able to buy it in Yuneec's part store once they have that set up for the 4k edition seeing as you can buy the cgo2 camera from them for the q500 in their part store. Failing that some will most likely be on eBay or similar sites after awhile.
     
  4. mrburns

    mrburns Moderator Staff Member

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    Jacinto, very true.

    The only problems supply. We are still awaiting the units for the swap out so guess at least another 3/4 weeks before it appears on parts.
     
  5. Jacinto_Ryan

    Jacinto_Ryan Member

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    I think you are correct mrburns,
    anyone who is looking to purchase the camera will have to wait awhile most likely before they can order one most likely.
     
  6. Ste

    Stephen Member

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    Yuneec seems to respond to post on their Facebook page, so I sent them a request as to why Q500+ owners will be able to upgrade and a lower price than Q500 owners. I will update if they respond...
     
  7. Amm

    Ammo1 New Member

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    I have a CGO2 and a steady grip from my Q500 I would love to trade up for the CGO3 for the $299.99. If I have to pay more then I will not buy at all and move on too something else.
     
  8. Vip

    ViperZ28 Member

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    Hopefully we hear something soon, or at least a fix for the CGO2 would be nice.
     
  9. mrburns

    mrburns Moderator Staff Member

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    I know Yuneec are struggling to produce extra CGO3 for the swap out (upgrade). First spares batches should be around in 2 weeks with swap out (upgrade) batches immediately after.
     
  10. Vip

    ViperZ28 Member

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    Every time I see an update it says 2 week ;-)
     
  11. mrburns

    mrburns Moderator Staff Member

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    Must be a corporate phrase :)

    I was assured they are enroute
     
  12. Vip

    ViperZ28 Member

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    Here is the latest response I received on this:

    "We currently are still awaiting the full stock of the CGO3’s before Technical Support will open the pathway up for upgrades"
     
  13. mrburns

    mrburns Moderator Staff Member

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    Very corporate :)
     
  14. azd

    azda New Member

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    I got a reply this week regarding Upgrade, 1-2 weeks still and €299 is the Price for the Exchange.
     
  15. Jim

    Jimmy Lancaster New Member

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  16. Jim

    Jimmy Lancaster New Member

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    For whats it worth i emailed Yuneec USA on Sunday August 23 and was told this :
    Yes this is going to be available in the upcoming weeks but unfortunately the upgrade details are still being finalized.

    We highly suggest to give us a call within the next couple weeks as we will know more information then.

    Thank you for your patience and support J
    Have a Yuneec Day!
     
  17. azd

    azda New Member

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    I got an email reply on Aug 10th saying they should be avaliable in 2 weeks which we're now at, still nothing more. I'm going to email again begining of next week and see where we're at
     
  18. rickdean

    rickdean Member

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    CGO3 upgrade is available now. Call them and they will send you an email with a RMA number and instructions. CGO2+ owners $299. Send them your camera and handheld gimble thing. I'll send my stuff back today and post here how long the turnaround time is.
     
  19. Jagerbomb52

    Jagerbomb52 Moderator Staff Member

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    Good luck. This is coming right from Ryan Kephart Tech Support Manager. In an email sent to me about upgrading.
    " As long as we have cameras in stock we can do the upgrade for you. "
     
  20. rickdean

    rickdean Member

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    I've been in contact with them almost weekly. Today I spoke to Eila and she said the cameras are now in stock for the exchange program.

    "Please see the attached file as it has your request to upgrade your unit from the 500+ to the 4K for $299.999 which includes the CGO3, 4K SteadyGrip, and the downloaded firmware for you also. Once our shipping/receiving department have verified your items are in a working condition as required for our upgrade program we will then proceed with having one of our representatives get in contact for payment/billing information. Once that payment is approved we will then ship you the upgraded items as requested. We do want to thank you for choosing Yuneec and being a part of our family." Also, please include a copy of the attached upgrade ticket.
     
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