Totally disappointed so far in my Typhoon H plus

Discussion in 'General Discussion' started by Agale, Jan 8, 2019.

  1. Agale

    Agale New Member

    Jan 8, 2019
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    I have a brand new Typhoon H plus and the dampers started leaking onto my camera. I tried support and no techs were there to talk to you live, I called headquarters and the voice automated told me to go online and go to live chat. I call the sales number and she hung up on me after a ten minute wait. The issue should not have happened first, then there is no manual to tell you how to fix the issue if i did know what to do, as this is my first drone and I have learned all I have from Youtube which is so sad of a product line. Nothing explains the camera and the controller to fix settings.
    I finally got to an online tech and he is like its a damper and easy to change out. Not for me. Did they offer to send me a new camera no. did they offer for me to send it to them no. I can call a help line and they will walk me through it. I spent 1800 dollars on this thing and this is what I get. So pissed off tonight over this.

    Customer service is so not and there no is the quality of the product in my opinion.
     
  2. Yusidius

    Yusidius New Member

    Jan 12, 2019
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    Oof, sorry to hear you got a bad unit. Yuneec aren't known for their particularly best customer service, but our online community is huge! You should be able to find guides online to do what you need.
     
    GClark66 likes this.
  3. pixelzombie

    pixelzombie New Member

    Oct 24, 2018
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    I'm surprised by that. When I called them I got through in just a few minutes to order some new parts.
     
  4. Steve Wall Morris

    Steve Wall Morris New Member

    Jul 21, 2016
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    When I bought my H+ it came with a spare set of dampers for the camera. I wondered why at the time, but obviously they installed dampers are prone to wear out and possibly leak. I would suggest you take the damaged ones out, clean off any leaking fluid and fit the new ones. Job done.

    This course of action would be a lot less hassle and stressful than trying to contact Yuneec. Who may or may not tell you to do exactly what I have just said. Best of luck with your problem, I hope it is sorted quickly and gets you back in the air
     
  5. Steve Carr

    Steve Carr New Member

    May 29, 2015
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    Ski Patrol
    Bessemer, MI
    Installing dampers is a basic task when owning any camera drone. The video below should help:



    The H Plus and the H520 dampers are the same and they are filled with silicone. They are also inexpensive. No drone company is going to exchange cameras because of a damper problem. I have modified mine and there are a couple of videos that explain how to do it.

     
  6. Darren Hylands

    Darren Hylands New Member

    Aug 25, 2018
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    Wow you guys don’t have the same service we get from Yuneec’s the . If I ever have problems with my H+ I just pop down to the service centre, they make me a coffee and a biscuit while they fix the fault for me. I’ve never had such amazing service.. really hope your experience improves.
     
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