Yuneec Support Mail and Phone Contact Info

Discussion in 'Help' started by midego, Feb 9, 2015.

  1. midego

    midego Administrator
    Staff Member

    Feb 7, 2015
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    #1 midego, Feb 9, 2015
    Last edited by a moderator: Aug 21, 2015
    YUNEEC USA
    5555 Ontario Mills Parkway,
    Ontario, CA 91764,
    USA
    dedicated support number for US 1-844-898-6332.
    Also have new support hours.
    M-F 6am-5pm PST
    Saturday 8am-4:30pm PST
    Email: uscs@yuneec.com

    YUNEEC HONG KONG
    2/F, Man Shung Industrial Building,
    7 Lai Yip Street, Kwun Tong,
    Kowloon, Hong Kong
    Tel: +852 3616 6071
    Email: hkcs@yuneec.com

    YUNEEC EUROPE
    Nikolaus-Otto-Strasse 4,
    24568 Kaltenkirchen,
    Germany
    Tel: +49 4191 932620
    Email: eucs@yuneec.com

    YUNEEC UK
    181 Victoria Road, Barnet,
    Hertfordshire EN4 9PA,
    UK
    Tel: +44(0) 208 449 4321
    Email: info@yuneec.uk
    Website: http://www.yuneec.uk
    Sales/Orders - sales@yuneek.uk
    Technical Service - ukcs@yuneec.uk


    YUNEEC AUSTRALIA
    53 Ellemsea Circuit,
    Lonsdale, SA 5160,
    Australia
    Tel: +61 8 8186 3301
    Email: aucs@yuneec.com
    Website: http://www.urbango.com.au

    Yuneec Office numbers: 909-259-5113 or 855-284-8888
    Tech support crew:
    Ryan Kephart EXT 105 rkephart@yuneecusa.com
    Dylan Cerven Ext 145 dcerven@yuneecusa.com
    Chad Sackman Ext 144 csackman@yuneecusa.com
     
    Chappywest likes this.
  2. maartennl

    maartennl New Member

    Apr 4, 2015
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    I have mailed yuneec my problem.
    I only get response from the uk.
    They said i have to contact yuneec in kaltenkirchen thats what i did but i dont have any response yet.
    I mail them because i can show the problem with an photo.
    I hope the respond quickly.

    Greets,

    Maarten
     
  3. denovch

    denovch Member

    Feb 26, 2015
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    I have also tried to contact to Yuneec support in Europe several times. I got 2 replies from Yuneec support US, but never from Europe support. And I still have some question without answers. It is strange indeed.
     
  4. midego

    midego Administrator
    Staff Member

    Feb 7, 2015
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    #1 midego, Apr 7, 2015
    Last edited: May 11, 2015
    I have some bad experience with the European support unfortunately. They really have to solve the support in europe.
     
  5. timor

    timor Member

    Mar 15, 2015
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    Eindhoven
    hi, I had a very good contact with Yuneec,Germany.
    Contact Yuneec CS <eucs@yuneec.com> and write your question to Philipp Nagel.
     
  6. QuadFly

    QuadFly Active Member

    Jun 24, 2015
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    Great to get some contact information & names for support staff, however, do you have anything for Yuneec UK support you could provide?
     
  7. mark

    mark New Member

    Jun 16, 2015
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    The stupid thing is, I have been trying to find a contact for Australia for months and found nothing! I had to email the yuneec office in NZ ( which you should probably add to your list, yuneecdrones.co.nz ) and have been dealing with them. Only to get an email saying my question has been forward to the Australian office. But then reading the manual for the steady grip, Australia is listed, but it is not listed on the yuneec website or in the manual for the typhoon itself!
     
  8. Tim@YuneecUsa

    Tim@YuneecUsa New Member

    Sep 29, 2015
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    Ontario, CA
    We have a new dedicated support number for US 1-844-898-6332. Also have new support hours.

    M-F 6am-5pm PST
    Saturday 8am-4:30pm PST

    And lastly Ryan Kephart has been promoted and is no longer part of the tech support crew.
     
    Jagerbomb52 likes this.
  9. Tim@YuneecUsa

    Tim@YuneecUsa New Member

    Sep 29, 2015
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    Ontario, CA
    New Australia Yuneec APV warranty service provider.

    LRM Technologies Pty Ltd
    22B Trade Park Drive
    Tullamarine VIC 3043
    Australia
    Tel: +61 3 9338 1655
    (kheang.khauv@lrm.technology)
     
  10. Nettle Creek UAV

    Nettle Creek UAV Moderator

    Aug 21, 2015
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    Electronics Engineer / Treasure Hunter
    Grundy County, Illinois, USA
    Saturday, too?!?! You guys are AMAZING!!! :)

    I'm sad to see him leave the tech support crew. He's helped us all at one point or another,
    even if it's only been through one of his many fine instructional videos.
    I'm glad, though, that he's staying with Yuneec and has been promoted. He deserves it!
    Good luck to him in his new position!!! :)
     
    ff119 likes this.
  11. mishanya9

    mishanya9 Member

    Mar 18, 2016
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    Europe office works terrible. I wrote about 3 or 4 letters to them and no reaction :(
     
  12. Tim@YuneecUsa

    Tim@YuneecUsa New Member

    Sep 29, 2015
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    Ontario, CA
    Please try Tony Ball tony.ball@yuneec.com
     
  13. mishanya9

    mishanya9 Member

    Mar 18, 2016
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  14. Maik

    Maik Active Member

    Sep 6, 2015
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    I do not like the way I'm treated at Yuneec Europe CS. I give USA a try, but until now..... :(
     
  15. Jeff15

    Jeff15 New Member

    May 27, 2016
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    That's unfortunately true. I think they need to be more organized and have more employees. the market boom was big for them.

    But also other old brand names come in drone-market-game, so they have to speed up.

    Costumer support in such expensive items that can crash, leaves costumer without support, very sad.
     
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